BS-EN-15838 › Customer contact centres. Requirements for service provision

BS-EN-15838 - 2009 EDITION - SUPERSEDED -- See the following: BS-EN-ISO-18295-1 BS-EN-ISO-18295-2
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Customer contact centres. Requirements for service provision

Keywords

Information exchange;Quality assurance;Personnel;Measurement;Training;Communication skills;Job specification;Data processing;Organizations;Management;Recruitment;Consumer-supplier relations;Consumers;Communication processes;Consumer protection

To find similar documents by classification:

03.080.30 (Services for consumers Including hotels, restaurants, washing, cleaning, removals, funerals, etc. Transport services and costs, see 03.220 Consumer information, see 97.020)

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Document Number

BS EN 15838:2009

Revision Level

2009 EDITION

Status

Superseded

Publication Date

June 30, 2010

Replaced By

BS EN ISO 18295-1:2017;BS EN ISO 18295-2:2017

Page Count

34

ISBN

9780580713194

International Equivalent

EN 15838:2009

Committee Number

SVS/0