BS-EN-ISO-18295-1 › Customer contact centres

BS-EN-ISO-18295-1 - 2017 EDITION - CURRENT


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Customer contact centres

Keywords

Job specification;Data processing;Consumers;Information exchange;Personnel;Measurement;Communication skills;Communication processes;Quality assurance;Consumer-supplier relations;Organizations;Management;Training;Consumer protection;Recruitment

To find similar documents by classification:

03.080.30 (Services for consumers Including hotels, restaurants, washing, cleaning, removals, funerals, etc. Transport services and costs, see 03.220 Consumer information, see 97.020)

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Document Number

BS EN ISO 18295-1:2017

Revision Level

2017 EDITION

Status

Current

Publication Date

Aug. 16, 2017

Replaces

BS EN 15838:2009

Page Count

28

ISBN

9780580865206

International Equivalent

EN ISO 18295-1:2017;ISO 18295-1:2017

Committee Number

SVS/0