BS-EN-ISO-18295-2 › Customer contact centres

BS-EN-ISO-18295-2 - 2017 EDITION - CURRENT


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Customer contact centres

Keywords

Information exchange;Data processing;Consumer-supplier relations;Quality assurance;Communication processes;Personnel;Recruitment;Job specification;Management;Training;Consumers;Measurement;Organizations;Consumer protection;Communication skills

To find similar documents by classification:

03.080.30 (Services for consumers Including hotels, restaurants, washing, cleaning, removals, funerals, etc. Transport services and costs, see 03.220 Consumer information, see 97.020)

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Document Number

BS EN ISO 18295-2:2017

Revision Level

2017 EDITION

Status

Current

Publication Date

Aug. 15, 2017

Replaces

BS EN 15838:2009

Page Count

18

ISBN

9780580865213

International Equivalent

EN ISO 18295-2:2017;ISO 18295-2:2017

Committee Number

SVS/0