SS-EN-15838 › Customer Contact Centres - Requirements for service provision

SS-EN-15838 - 2009 EDITION - SUPERSEDED
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Denna Europastandard specificerar kraven för kundkontaktcenter. Dess syfte är att tillhandahålla bästa praxis för att möta kunders förväntningar. Denna standard tillämpas på såväl interna som externa kundkontaktcenter.Denna Europastandard fokuserar på kvalitet i kontakten mellan kund och kundkontaktcenter.

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03.080.30 (Services for consumers Including hotels, restaurants, washing, cleaning, removals, funerals, etc. Transport services and costs, see 03.220 Consumer information, see 97.020)

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Designation Name

SS-EN 15838:2009

Revision Level

2009 EDITION

Status

Superseded

Publication Date

Nov. 16, 2009

Language(s)

English, Swedish

Page Count

72

International Equivalent

EN 15838:2009(IDT)