ISO-24510 SPANISH › Activities relating to drinking water and wastewater services - Guidelines for the assessment and for the improvement of the service to users [Standard in Spanish]

ISO-24510 SPANISH - 1ST EDITION - CURRENT


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ISO 24510:2007 specifies the elements of drinking water and wastewater services of relevance and interest to users. It also provides guidance on how to identify users' needs and expectations and how to assess whether they are being met.

The following are within the scope of ISO 24510:2007:

  • the definition of a language common to the different stakeholders;
  • the definition of key elements and characteristics of the service to users;
  • the objectives for the service with respect to users' needs and expectations;
  • guidelines for satisfying users' needs and expectations;
  • service to users assessment criteria;
  • introduction to performance indicators;
  • examples of performance indicators.
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To find similar documents by classification:

03.080.30 (Services for consumers Including hotels, restaurants, washing, cleaning, removals, funerals, etc. Transport services and costs, see 03.220 Consumer information, see 97.020)

13.060.20 (Drinking water Mineral water, see 67.160.20 Chemicals for purification of water, see 71.100.80 Drinking water supply systems, see 91.140.60)

13.060.30 (Sewage water Including sewage water disposal and treatment Liquid wastes, see 13.030.20 Drainage systems, see 91.140.80 Sewage systems, see 93.030)

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Document Number

ISO 24510:2007[S]

Revision Level

1ST EDITION

Status

Current

Publication Date

Dec. 1, 2007

Committee Number

ISO/TC 224