ISO-20488 › Online consumer reviews - Principles and requirements for their collection, moderation and publication

ISO-20488 - 1ST EDITION - CURRENT


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ISO 20488:2018 provides requirements and recommendations for the principles and methods for review administrators to apply in their collection, moderation and publication of online consumer reviews.

ISO 20488:2018 is applicable to any organization that publishes consumer reviews online, including suppliers of products and services that collect reviews from their own customers, a third party contracted by the supplier, or an independent third party. It is recognized that the different processes related to the collection, moderation and publication can at various times be performed by different organizations. This document is applicable to reviews published online, collected by any methodology.

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03.080.30 (Services for consumers Including hotels, restaurants, washing, cleaning, removals, funerals, etc. Transport services and costs, see 03.220 Consumer information, see 97.020)

97.020 (Home economics in general Including consumer information Washing, cleaning and removal services, see 03.080.30 Ventilators, air-conditioners, see 23.120 Hand-held electric tools, see 25.140.20 Household electronic appliances, see 33.160 Clocks and watches, see 39.040 Household sewing machines, see 61.080)

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Document Number

ISO 20488:2018

Revision Level

1ST EDITION

Status

Current

Publication Date

June 1, 2018

Committee Number

ISO/TC 290