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Quality management - Customer satisfaction - Guidelines for complaints handling in organizations
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Complete Current Edition:
3RD EDITION - Complaints handling in organizations - July 1, 2018
Obsolete Revision Information:
2ND EDITION - Quality management - Customer satisfaction - Guidelines for complaints handling in organizations - July 17, 2014
1ST EDITION CORRIGENDUM 1 - TECHNICAL CORRIGENDUM 1 FOR 1ST EDITION - July 15, 2009
1ST EDITION - Guidelines for complaints handling in organizations - July 1, 2004