ISO/IEC-20000-5 › Information technology - Service management - Part 5: Implementation guidance for ISO/IEC 20000-1

ISO/IEC-20000-5 - 3RD EDITION - CURRENT
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This document provides guidance for organizations on how to implement a service management system (SMS). Organizations can use this document to implement the entire SMS in order to conform to the requirements specified in ISO/IEC 20000-1, or parts of an SMS for a selected subset of requirements. This document illustrates a generic plan to manage implementation activities for an SMS.

The intended users of this document are:

a) organizations that require support on how to implement an SMS;

b) consultants and advisors who support an organization during SMS implementation.

This document can be used together with the other parts of ISO/IEC 20000 series.

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Document Number

ISO/IEC TS 20000-5:2022

Revision Level

3RD EDITION

Status

Current

Publication Date

Jan. 1, 2022

Committee Number

ISO/IEC JTC 1/SC 40